Privacy Policy, Cookies, Website Terms & Conditions

Jurisdiction for use:
This site is intended for use only by those who can access it from within the UK.
We want to be open clear about the information we may gather when you visit our website. To ensure your visit to our website is a pleasant experience we have to comply with current laws regarding General Data Protection Regulations.
Below are details about the information we need to collect by way of cookies to make our website operate correctly, personal information we may collect when you fill out a contact us, or quotation form on our website, how we use that information, if we share that information or not and how long we may keep that information and general website terms and conditions.

What type of information do we collect?
We receive, collect and store any information you enter on our website or you provide us in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect personally identifiable information (including name, email, password, communications, comments, feedback, product reviews, recommendations, and personal profile, recommendations and reviews.

How do we collect this information?
When you conduct a transaction or an enquiry on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used only for the provision of a product or service you have enquired about.

Why do we collect this information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective website services;
To comply with any applicable laws and regulations.

How do we use, share, store and disclose your personal information?
For general enquiries, we never share your information; in addition, if you do not make a purchase or enter into a contract with us, all of your information will be deleted after one year and is not recoverable.
This website is hosted on the online platform in the US, Your data may be stored on this database platform until deletion, and this will be after one year. After deletion, your details will be none recoverable. All data that is stored is on secure servers behind a firewall. If you enter a contract with this website or the company who owns this website your information will only be shared if necessary to complete that contract with other suppliers. You will be informed of who and why if we need to do so before your information is shared. Your details will be kept for the minimum time necessary to comply with current laws and to cover warranties or guarantees and to comply with any current tax laws.

How do we communicate with you?
We may communicate with you using the phone numbers, email addresses and addresses that you supply to us through our contact us form that you use on our website.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How can you withdraw your consent?
If you don’t want us to process your data anymore, please contact us our contact details are on the Contact Us page of this website.

Privacy Policy Updates.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. We encourage you to periodical review this page to check for the latest information and updates of privacy policy, website terms and conditions and cookies policy.

Questions & contact information.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to: [your physical mailing address].

Cookies.
Cookies are small pieces of data stored on a site visitor’s browser, usually used to keep track of their movements and actions on a site.

Most web browsers automatically accept cookies, although you can choose not to. To ensure you get the best from our website, we advise that users keep cookies active on their machine whilst visiting our website. You can manually disable and enable cookies on your PC. The process will depend on your browser and is usually part of your ‘Security Settings’.

For further information about managing and disabling cookies, you can refer to your browser’s help section or user guide. Alternatively, the Interactive Advertising Bureau has produced a series of web pages (see www.allaboutcookies.org) which explain to users how cookies work and can be managed.

Accuracy and Validity of Information:
Whilst we take all reasonable steps to ensure that the information contained within these pages is accurate and up-to-date, it is nonetheless supplied on an “as is” basis and accordingly we do not accept any liability for any errors or omissions. If you are in any doubt as to the validity of information made available within these pages, we recommend you seek verification by contacting us.

Availability:
We take all reasonable step to ensure the website is available at all times, however if the website is unavailable for any period of time, we will not be held responsible for any losses whatsoever.
In addition to our terms and conditions we cannot warrant that this website will be free of viruses or defects of any description and we will not be held responsible for any technical problems you may suffer as a result of your use of this website.

We may also have to suspend access to the website for routine or emergency updates and maintenance but we will endeavour to keep any disruption to a minimum we will not be held responsible for any technical problems you may suffer as a result of your use of this website.

Third party links.
Be aware that our site may provide access to other websites by linking to them. We are not responsible for the data policies (including data protection and cookies), content or security of these linked websites.

Accessing Data:
You’re welcome to ask us what information we have about you, any time during office hours. This information will be provided to you free of charge unless your request is viewed as either excessive or unfounded. Where we refuse to respond to a request, we will explain our reasons to you and you will have the right to complain to the ICO to contest this. We may also charge a fee to comply with requests for further copies of the same information.

For your security & ours, we will ask you to confirm your identity, with photo ID before we administer your request. You can confirm your identity by sending us copies of suitable identity documents that have been verified by a practicing solicitor based in the UK, such as a passport or driving license, plus proof of address. All information will be provided to you within 1 month of receiving the request and receipt of suitable identity documents.

If you do not want us to use any of this information for any reason we would ask you do not use our website.
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